Accessibility

What we offer and further information

Detailed information for your next visit 
Scroll to the end  of this page for more  for our Access Statement and how to get here 

We offer:

  • Wheelchair-accessible foyers, ticket offices, bars & auditorium
  • Discounts (subject to availability)
  • Complimentary access assistant tickets
  • Accessible toilets
  • Lifts
  • Assistance dogs welcome
  • Large print brochures on request
  • Induction loops (Corn Exchange & Studio, currently being refurbished)
  • Sennheiser infrared hearing assistance (Corn Exchange & Studio, currently being refurbished)
  • Sennheiser radio frequency hearing assistance (Concert Hall)
  • Wheelchair viewing platforms at standing concerts (Concert Hall)
  • On-street disabled parking spaces nearby
  • Family-friendly with baby-change facilities
     

Warning:

Strobe lighting, lighting that produces stroboscopic effects, smoke machines and other theatrical effects may be used during shows in our venues. If you have concerns about any of these elements being in a performance that you are coming to see please contact Visitor Services on 01273 261541/525 (Monday - Saturday 10am - 6pm) who will be able to confirm what effects will be in use. Please note that this may not be instantaneous as we may need to contact the promoter to get more information.

Enquiries
To book tickets (and reserve hearing assistance units) contact 01273 709709

If you have a specific access enquiry, contact Visitor Services 01273 261525 / 541 or email [javascript protected email address]

Families

We're proud to be fantastic for families thanks to the Family Arts Standards.

Wheelchair users and those with access requirements
Please let us know at the point of booking if you use a wheelchair or have access requirements, as we may need to make special arrangements to accommodate you. 

Each venue has a maximum number of wheelchair users as set out in its risk assessment of emergency evacuation. On some occasions, it may be possible to increase this number by putting in place additional safety measures, but this would need to be planned for in advance.

Please also let us know if you use a large wheelchair - if you know the measurements this is very useful.

Transfers

  • Those customers who use a wheelchair but who prefer to sit in a standard theatre seat may choose to transfer and store their wheelchair with staff in an agreed place. 
  • In the interest of the safety of the person transferring, and the audience as a whole, customers should be able to walk well enough without assistance to evacuate themselves from the venue. Transfers should only be made into seats in the front row where evacuation will be safest. 
  • In the event of an evacuation, the stewards and access assistant would bring the wheelchair to the seat following the main flow of the evacuation and help the customer to safety.
     

Visually impaired customers

  • Printed materials are available in large print format from the Marketing Department on 01273 260825
  • Should you wish to have the venue or directions to the venue described please contact our Visitor Services team who will be happy to provide you with information.


Assistance Dogs

We welcome all assistance dogs to our venues and can make water available. They are welcome to stay with you during the performance or a member of our Front of house team will happily look after them.

Standing Events

Wheelchair Users Attending Standing Events

Where possible, our venues have designated viewing platforms. Where this is not the case we can arrange a sectioned off area near the front of the auditorium so that you have the best chance of seeing the stage. Please contact our Visitor Services Team to arrange this.

Seating at Standing Events

  • For the majority of standing events it is not safe or practical to allow seats in the standing areas. Exceptions may be made at certain events and under certain circumstances. 
  • Each event would be assessed for suitability and every effort made to assist disabled customers. Please contact the Visitor Services team to arrange this.


Hearing Impaired Customers

  • Where possible, our venues have Senheiser amplification systems and/or T-Loops. Please check the venue-specific information or call the visitor services team for more information. 
  • Many of our shows are BSL interpreted or captioned. Please see www.brightondome.org / www.brightonfestival.org for more information 

 

Strobe lighting, light effects and smoke machines 
Strobe lighting, lighting that produces stroboscopic effects, smoke machines and other theatrical effects may be used during shows in our venues. If you have concerns about any of these elements being in a performance that you are coming to see please contact Visitor Services on 01273 261541/525 (Monday - Saturday 10am - 6pm) who will be able to confirm what effects will be in use. Please note that this may not be instantaneous as we may need to contact the promoter to get more information.

Contact Information

Telephone

Box office: 01273 709709 
Access / Visitor Services Team: 01273 261541 / 261525

Email

Tickets: [javascript protected email address]
General:[javascript protected email address]
Access / Visitor Services Team: [javascript protected email address]
Website: www.brightonfestival.org and  www.brightondome.org
Twitter: https://twitter.com/brightfest/and https://twitter.com/brightdome/ 
Facebook: https://www.facebook.com/brightonfestival and https://www.facebook.com/brightondome